Legal information

1. This privacy Policy (hereinafter — the Policy) in accordance with the current legislation of the Russian Federation, as well as in accordance with the Federal law of July 27, 2006 № 152 - FL "On personal data", applies to all information that LLC "KLEVER" OGRN 1110411001139, location: 649240, Republic of Altai, Chemal district, S. Chemal, Pchelkina str., 83, of. 5 (hereinafter —the Contractor, the Company) may receive information about the user of the services (hereinafter – the User) during the use of the site http://kleverresort.ru/.

2. Before using the site, submitting an application, please read the terms of this privacy Policy. In case of disagreement with these terms, the User must refrain from receiving the services.

3. The administration of the Contractor guarantees the confidentiality of the User's personal information provided by the User in the process of using the site, filing an application. Personal data obtained by LLC "Klever" in the process of using the site and filing an application, are stored in secure databases, closed to public access. By clicking on the "Book/Send" and "Apply" button, you consent to the processing of personal data and agree to the privacy policy.

4. For the purposes of this Policy, "User personal information" means:
- personal information that the User provides about himself when registering (creating an account) or in the process of using the site;
- data that are automatically transmitted by the Contractor's website in the course of its use with the help of software installed on the User's device, including IP-address, information from cookies, information about the User's browser (or other program with which implements the access to the site), access time, address of the requested page.
The general rule is that the Contractor does not verify the accuracy of the personal information provided by Users, and does not exercise control over their legal capacity. However, the Contractor assumes that the User provides accurate and sufficient personal information on the issues proposed in the registration form, and maintains this information up to date.

5. Leaving contact information, you are responsible for the correctness of the information given. When ordering testing or callback on our website, you must correctly specify your name, phone number, e-mail. User's personal data is not subject to public disclosure outside the organization.

6. A representative of the company will contact you shortly after receiving the application. Working hours in which contact is possible: from 8 a.m. to 6 p.m. in Novosibirsk, from Monday to Friday. In case of impossibility of operational contact by phone, a representative of the company will seek to contact you throughout the next week in the mentioned above working hours.

7. By providing personal data on the company's website, you automatically agree that the data specified by you can be used by the administration of the cafe in the information and advertising newsletter, including e-mail and SMS. You can unsubscribe from any kind of mailing by notifying the representative of the company by e-mail kleverresort@gmail.com, or do it yourself by pressing the unsubscribe button at the bottom of the received email.

8. The information provided on the page is for informational purposes only and is not a public offer. More detailed information about the hotel "KLEVER" you can get by phone +7 (923) 002-20-25.

9. Personal data of Users may be transferred to persons not related to this site, if necessary:
- to uphold the law, regulatory act, execution of the court decision;
- to detect or prevent fraud;
- to eliminate technical malfunctions in the site;
- to provide information on the basis of the request of the authorized state bodies.

10. The Contractor shall take necessary and sufficient organizational and technical measures to protect the user's personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as other illegal actions of third parties.

11. Updates to this privacy policy are posted on this page. The new version of the Policy shall enter into force upon its publication, unless otherwise is provided by the new version of the Policy. For the User's convenience, all versions of the privacy policy are subject to retention in archive files.

12. Edition of 15/10/2018

18.05.2019

This contract for temporary accommodation and residence services (hereinafter – the Contract) at the recreation center "Solnechnaya Dolina" or "Klever resort" Hotel, located at: 649240, Altai Republic, Chemal district, Chemal village, Chemal tract 51 km (hereinafter - the recreation center) is an offer (proposal to conclude the contract) of the limited liability company "Klever", OGRN code 1110411001139 (hereinafter – the Contractor) for the person (hereinafter – the Customer), intended to use the services of temporary accommodation and residence for a fee at the recreation center for their personal interest and the interest of other persons specified by the Customer (hereinafter – Guests).

ACCEPTANCE (accepting the offer to conclude the Contract) of this OFFER must be made by the guest house booking payment or paying for cottage, rooms in the guest house or cottage at the recreation center by paying the Invoice of the Contractor as and when provided in this Contract.

Upon the Customer's request after ACCEPTANCE, this Contract may be signed by the Parties in duplicate and one copy may be transferred to the Customer.

1. Subject matter of the contract

1.1. Under this contract, the Contractor undertakes to provide the Customer or specified by the Customer guests with services for temporary accommodation and residence at the recreation center by the Customer's request, and the Customer agrees to pay for these services as and when provided in the Contract.

1.2. Room, cottage, apartment reservation and checking into the hotel of the Customer and (or) guests, for the benefit of which the Customer signed this Contract (guests), means and confirms full and unreserved acceptance of the conditions of this Contract, of the hotel policies by the Customer and all guests, and also means and confirms the full familiarization of the Customer and all guests with all necessary information about provided services by Contractor, including the address (location) of the Contractor, the full name of the Contractor, about the location of recreation center, about the characteristics of a house, cottage, rooms, about price and range of services provided by the Contractor, about the manner and form of payment, the period within which the ordered house, cottage, room are considered to be booked.

2. Contract notions:

2.1. The parties to this Contract have agreed to be guided by the following terms:

Parties are Contractor and Customer.

Customer is a person or entity, individual entrepreneur ordering services in respect of himself personally and (or) on behalf of other guests, including the legal representative of a minor guest (guests) who intend to use the services of the Contractor for temporary accommodation and residence at the recreation center.

Guests are persons, the temporary accommodation and residenceof which is agreed by the parties and paid by the Customer, who will be provided with services on a par with the Customer, and are obliged to fully comply with the Rules of stay at the recreation center (Annex №1).

Contractor is a limited liability Company "KLEVER" (LLC " Klever»)
Registration address:
649240, REPUBLIC OF ALTAI, CHEMAL DISTRICT, CHEMAL VILLAGE, PCHELKIN STREET, HOUSE 83, OFFICE 5
INN 0411154751; PPC 041101001; OGRN 1110411001139
S/A 40702810702350001594 in branch No. 8558 of Sberbank of Russia,Gorno-Altaisk
C/A 30101810300000000602, BIC 048405602
Postal address: 649240 the Republic of Altai, Chemal district, Chemal village, LLC "Klever", on demand; e-mail Address:kleverresort@gmail.com;
Phone number: 8-923-002-20-25

Booking by phone is contacting the person authorized by the Contractor to accept reservations by phone number, provided by the Contractor as a phone number for booking.

Recreation center or the Hotel is a recreation center "Solnechnaya Dolina" or the "Klever resort & SPA" Hotel is located at: 649240, Republic of Altai, Chemal district, Chemal village, Chemal tract 51 km, representing a property complex (cottages, rooms, apartments, equipment and other property), intended for temporary residence and the land on whichthe recreation center is located.

Room is a separate room in a guest house or cottage in a recreation center, designed to temporary accommodation of a Customer and the guests. The information about characteristics of the room and also about the price ( or the equipment of the room), the list of services included in the price of room, is contained in the relevant section of the Contractor's price list "The cost of accommodation and additional rental services at the recreation center "Solnechnaya Dolina" (hereinafter "Price list") provided to the Customer for the booking.

Price list contains information about the cost of accommodation and the cost of additional rental services, approved by the Contractor and can be changed unilaterally by the Contractor at any time, the new Price list shall enter into force upon approval of the Contractor. The cost of the Contractor's services is determined for the Customer on the basis of the Contractor's Price list valid at the time of prepayment/ booking or purchase of the Contractor's services (in the absence of a preliminary reservation).

Booking a room, guest house, cottage is made by the Customer by paying the Invoice for booking/accommodation at the recreation center and confirms that the Customer has read the price list of the Contractor and the prices for the booked room, cottage, guest house, agrees with the prices and other terms of service specified in the Invoice.

Payment by the legal entity is made on the basis of the invoice, which confirms that the Customer has read the price list of the Contractor and prices for the booked room, cottage, apartment, agree with the prices and other terms of service specified in the invoice.

Services are services for temporary accommodation and residence at the recreation center / hotel owned by the Contractor provided under this Contract to the Customer, as well as to persons whose accommodation is provided by the Parties upon conclusion of this Contract (to guests), subject to the services prescribed by the Contractor, the cost of which is included into the price of residence.

Additional services are services provided by the Contractor to the Customer, as well as other guests, for an additional fee and are not included into the price. All extra services and additional expenses not covered by the Contract are paid by the guests additionally at the place of service and expenses. The Customer and guests are responsible for transportation and other costs associated with the arrival (departure).

Accommodation Policies are policies approved by the Contractor that are binding on the Customer and his party (the guests) during their stay at the recreation center of the Contractor.

Information required for reservation and accommodation. For booking, the Customer is obliged to inform the Contractor of the exact data on the duration of stay, on the type and number of guest houses, cottages, rooms for accommodation (places in the room), information about the persons who will be provided with accommodation and residence services,including confirmation of this information while checking-in by providing a passport or other identity document, as well as a birth certificate for minors, migration documents (migration card) for foreigners.
The customer is responsible for reporting inaccurate data or failure to report the necessary data.

An invoice for payment of reservation services / accommodation at a recreation center (hereinafter - the Invoice) is a document necessary for the reservation, which is sent by the Contractor to the Customer and contains information about the date of the invoice, contact details of the Contractor and the Customer, the email address and telephone number of the Customer to exchange documents and send information on the services of the Contractor, the number of persons accommodated at the recreation center, the period of accommodation, about the type and number of booked Objects (rooms, guest houses, cottages, etc.).

3. Rights and obligations of the parties

3.1. The Contractor is obliged to:

3.1.1. Provide services on the terms set forth in this Contract, the Invoice and in the residence policies.

3.1.2. Ensure the quality of the services provided in accordance with the Residence policies and statutory requirements.

3.2. The Customer is obliged to:

3.2.1. Comply with the procedure and residence policies established by the Contractor, fire safety rules and other rules of public behavior.

3.2.2. Ensure the safety of the Contractor's property provided during the provision of services, as well as the environment at the recreation center.

3.2.3. Comply with the prohibitions established at the recreation center, including accommodation with animals; smoking in rooms and in other places where smoking is prohibited, drinking alcohol in public places, garbage dump outside the places designated for garbage storage and other prohibitions specified in the residence policies.

3.2.4. The Customer - as a person who has concluded the Contract with the Contractor in the interests of third parties, is obliged to transfer all the information and documentation received to the person in whose interests the Contract is concluded no later than 2 days before arrival. The obligations of the Contractor to all guests to provide information under the Law and this Contract are considered to be fulfilled from the moment of conclusion of this Contract. A person acting on behalf of and (or) in the interests of third parties is obliged to provide reliable confirmation by all guests for whom the services are purchased, the fact of their notification about the provisions of this Contract, as well as the provisions contained in the Residence policies. When check in each person fills in a Questionnaire and consent to personal data processing (personal data of minors whose legal representative he is), signing which confirms familiarization with the provisions of this Contract and the residence policies.

3.3. The Contractor has a right to:

3.3.1. Engage third parties to provide services.

3.3.2. Demand compensation for damage caused during the stay of the Customer and guests of the Customer. Upon check-in at the Recreation Center, the Customer, at the request of the Recreation Center administration, makes a security in the amount established by the Rules of Residence, from which, if the Customer or the Customer's guests cause damage to the property of the Recreation Center or to the property of the Contractor, the Contractor deducts the equivalent amount of damage. In the absence of damage, the amount of security is returned to the Customer upon departure (check-out).

3.3.3. Contact the law enforcement authorities in case of violation by guests (the Customer and accompanying persons) of the residence policies, rules of conduct in public places.

3.3.4. Refuse to conclude a Contract and provide services to the Customer, if he had previously violated public order and established residence policies during his stay at the recreation center and (or) caused damage (loss) to the Contractor.

3.4. The Customer has a right to:

3.4.1. Demand the provision of services of appropriate quality and within the agreed while booking time frame.

3.4.2. Use the services at his own discretion, use the property of the recreation center provided for use by guests for leisure purposes.

4. Booking and payment procedure

4.1. Booking a recreation center is carried out by phone and by the authorized person.

4.1.1. The customer (the authorized person of the Customer) makes an advance booking by phone.

4.1.2. After receiving an advance booking by phone, the Contractor sends the Customer an Invoice indicating the reserved room, apartment, cottage, the duration of stay, the number of guests, the total cost of the accommodation services, the deadline for paying for the accommodation services, the details for which the payment should be made, the cost of the additional services and the payment procedure, as well as other essential booking conditions.

The Invoice is valid for 1 (one) business day from the date of issuing the Invoice if the Customer is an individual; and 3 (three) business days if the Customer is a legal entity.

The invoice is sent to the Customer by e-mail, WhatsApp or in any other way agreed by the Parties. Payment for the reservation subsequently counts in payment / partial payment for accommodation and residence services subject to other provisions of this Contract.

4.1.3. Payment for the reservation is made according to the following schedule:
With a reservation amount of up to 22,000 rubles / day. :
- prepayment is 10% of the amount of stay no more than 21 days before the date of arrival.
- prepayment is 50% of the total amount of the stay less than 21 days before the date of arrival. If 10% were paid earlier, then payment is made in the amount of 40% of the amount of the stay.

With a reservation amount of more than 22,000 rubles / day:
- more than 60 days before the date of arrival prepayment is 10% of the amount of stay;
- less than 60 days, but more than 21 days, prepayment is 50% of the amount of the stay. If 10% were paid earlier, then payment is made as 40% of the amount of the stay.
- less than 21 days before arrival, 100% payment for accommodation is made. If 50% were paid earlier, then payment is made in the amount of 50% of the amount of the stay.

4.2. Before making payment for the reservation in the amount indicated in the Invoice, the reservation is considered temporary and is valid for one day from the moment of booking, if the Customer is an individual and 3 (three) business days if the Customer is a legal entity.

4.3. Booking is considered assuredly confirmed from the moment of receiving the payment by the Contractor for the reservation in the amount specified in the Invoice. In the case of payment for booking by the Customer in the amount specified in the Invoice according to the terms specified in this Contract (p. 4.1.2, 4.2), booking is considered to be confirmed, and the Contractor sends a notification to the Customer via SMS, e-mail or by WhatsApp. Payment for the reservation is considered to be made from the moment of payment (transfer, crediting) of funds to the Contractor.

4.4. The cost of the Contractor's services under the Contract is determined in Russian rubles and indicated in the Invoice, VAT is not provided.

The customer has the right to make 100 % advance payment of the Total cost of accommodation services and / or the total cost of rental services of other recreation facilities on the Invoice, in this case, the price of the reservation is not charged separately.

If the Customer pays for the reservation, but fails to comply with the further deadlines for prepayment of the Contractor's services specified in the Invoice (if the prepayment and payment schedule are established by the Invoice) and assuming a delay of more than 3 (three) business days, the Contractor, at his discretion, has the right to unilaterally terminate the Contract, thus returning to the Customer the cost of services paid on the Invoice after reservation cost deduction.

If, taking into account the payment deadlines for the Contractor's services specified in the Invoice, the payment of the Invoice at the time of check-in was not fully paid by the Customer, the surcharge shall be charged immediately before check-in.

4.5. The payment for accommodation is charged by the Contractor in accordance with a single checkout time: 12 p.m. of the current day in local time.

Check in to the room is done not earlier than 14 p.m. (not later than 18 p.m.), check out from the room not later than 12 p.m. After check-out from the room, the Customer and guests are required to leave the territory of Klever LLC, or make payment (extend the stay) in accordance with the established procedure.

4.6. Extension of stay, delay of departure or early check-in are possible only in the absence of reservations for these rooms (objects) from other Customers.

4.7. In the case of termination of the Contract at the initiative of the Customer and refusal of the Contractor's services, the following system shall apply:

4.7.1. with a reservation amount of up to 22,000 rubles / day.
- booking cancellation without penalty is available more than 60 days before the date of arrival;
- booking cancellation is possible with a penalty of 10% of the amount of stay less than 60 days, but more than 21 days before the date of arrival;
- booking cancellation is possible with a penalty of 50% of the amount of stay is available less than 21 days before the date of arrival.

4.7.2. with a reservation amount of more than 22,000 rubles / day.
- booking cancellation without penalty is available more than 60 days before the date of arrival;
- booking cancellation with a penalty of 50% of the amount of stay is available less than 60 days, but more than 21 days before the date of arrival;
- booking cancellation is possible with a penalty of 100% of the amount of stay less than 21 days before the date of arrival.

4.8. In the case of a partial refusal of the Contractor's services at the initiative of the Customer, the following system shall apply. Partial cancellation is possible only once.

4.8.1. with a reservation amount of up to 22,000 rubles / day.
- partial booking cancellation without penalty is available more than 21 days before the date of arrival;
- partial booking cancellation is possible with a penalty of 50% of the amount of accommodation in the object, which was refused.

4.8.2. with a reservation amount from 22,000 to 66,000 rubles / day.
- partial booking cancellation without penalty is available more than 60 days before the date of arrival;
- partial cancellation of the reservation is possible without penalty in the amount of 22,000 rubles per day at a cost according to the price list is available less than 60 days, but more than 21 days. Refusal of a large amount is possible with a fine of 50% of the amount of accommodation in the object from which the refusal occurred.
- partial cancellation of the reservation is possible with a penalty of 100% of the amount of accommodation in the object that was refused less than 21 days in advance;

4.8.3. with a reservation amount from 67,000 to 110,000 rubles / day.
- partial booking cancellation without penalty is available more than 60 days before the date of arrival;
- partial cancellation of the reservation is possible without penalty in the amount of 29,000 rubles per day at a cost according to the price list is possible less than 60 days, but more than 21 days. Refusal of a large amount is possible with a fine of 50% of the amount of accommodation in the object from which the refusal occurred.
- partial cancellation of the reservation is possible with a penalty of 100% of the amount of accommodation in the object that was refused less than 21 days in advance;

4.8.4. with a reservation amount more than 110 000 rubles / day.
- partial booking cancellation without penalty is available more than 60 days before the date of arrival;
- partial cancellation of the reservation is possible without penalty in the amount of 36,000 rubles per day at a cost according to the price list is possible less than 60 days, but more than 21 days. Refusal of a large amount is possible with a fine of 50% of the amount of accommodation in the object from which the refusal occurred.
- partial cancellation of the reservation is possible with a penalty of 100% of the amount of accommodation in the object that was refused less than 21 days in advance;

4.9. In the case of termination of the contract on the initiative of the Contractor because of the inability to provide services due to circumstances beyond the control of the Contractor, the payment made by the Customer for the reservation is returned: before check-in at the recreation center, is returned in full, during the term of the Contract and the Customer's residence and in proportion to the cost of residence, taking into account the remaining time for the provision of services under the Contract.

5. Liability of the parties

5.1. For non-fulfilment or improper fulfilment of their duties under this contract, the parties shall be liable under the current legislation of the Russian Federation.

5.2. Complaints to the quality of the services provided by the Contractor are submitted by Customers to the Contractor in writing through the administrator of the recreation center during the term of the Contract and are considered by the Contractor no later than three business days from the date of the presentation of such a complaint.

5.3. The Contractor is released from liability for violation of the terms for the provision of services, as well as for deficiencies in the services provided, if such a violation or deficiencies occurred due to the fault of the Customer and (or) his party (guests), or due to force majeure.

6. Dispute Resolution

6.1. The parties shall endeavour to resolve all disputes and disagreements that may arise out of this agreement by negotiation.

6.2. If these disputes cannot be resolved through negotiations, they are subject to resolution in court in accordance with the jurisdiction at the location of the Contractor.

7. Force majeure circumstances

7.1. This contract considers power cuts, fires, natural disasters, hurricanes, earthquakes, floods, flooding, tsunamis, military operations of any kind, epidemics, acts of the legislative and executive authorities that impede the fulfillment of duties, other circumstances outside reasonable control by the Parties as circumstances of force majeure. The deadline for fulfillment of duties is postponed in proportion to the time during which such circumstances will apply. If these circumstances continue for more than 14 days, each of the parties will have the right to refuse to fulfill duties under this agreement and neither of the parties will be entitled to compensation for losses by the other party;

7.2. In the case of force majeure circumstances that entail the impossibility of fulfilling duties under this Contract, the parties shall notify each other of such occurrence. In this case, the parties are not responsible for the duties taken under this Contract.

7.3. Weather events such as an increase or decrease in air temperature, including significant ones, illnesses of relatives, children, if they were not directly included within the list of guests, do not apply to force majeure circumstances and do not release the parties from fulfilling their duties.

8. Terms and conditions of the Contract

8.1. This contract shall come into effect upon receipt of payment for services (reservation) from the Customer to the account or cash desk of the Contractor and is valid until the parties fulfill their duties.

8.2. Unless otherwise provided for by this Contract, the procedure and conditions for amendment and termination of the contract, as well as the consequences for the parties of such amendment or termination shall be determined by the Civil Code of the Russian Federation.

8.3. Any amendment to this Contract are valid if they are made in writing, signed by the Parties and drawn up as an annex to it.

8.4. The Customer is acknowledged and agreed to the Rules of accommodation at the recreation center, to the description of rooms, guest house (cottage), the volume and quality of services. All information provided by the current legislation of the Russian Federation on the Contractor and services is brought to the attention of the Customer.

8.5. The Annex to this Contract are:

1) Accommodation policies

2) Invoice and Attachment to the invoice

3) Privacy policy

4) Price list for accommodation and additional services

9. Addresses, banking details and signatures of the Parties
The Contractor is Limited liability company " KLEVER "(LLC " Klever»)
Address:
649240, REPUBLIC OF ALTAI, CHEMAL DISTRICT, CHEMAL VILLAGE, PCHELKIN STREET, HOUSE 83, OFFICE 5
INN 0411154751; PPC 041101001; OGRN 1110411001139
S/A 40702810702350001594 in branch No. 8558 of Sberbank of Russia,Gorno-Altaisk
C/A 30101810300000000602, BIC 048405602
Postal address: 649240 the Republic of Altai, Chemal district, Chemal village, LLC "Klever", on demand; e-mail Address:kleverresort@gmail.com;
Phone number: 8-923-002-20-25
Hotel Manager Roldugin I.V.